Terms of service
These terms and conditions apply to users' use of the website www.lusatextil.pt and their relationship with our brand.
The website www.lusatextil.pt is owned and managed by Lt - Têxteis de Portugal, Unipessoal Lda, a company with tax number 514459026, with registered office at Rua José Gustavo Pimenta, No. 89, Loja Aa 3750-158 Águeda – hereinafter LUSATÊXTIL, with email contact information at online@lusatextil.com and telephone contact information at (+351) 234 136 782 (domestic landline).
Please read carefully, as these terms and conditions affect your legal rights and obligations.
If you do not agree with these Terms, please do not access or use the Website.
If you have any questions about these Terms, please contact us.
These Terms and Conditions (hereinafter "Terms") govern the use of the LUSATÊXTIL website (hereinafter "Website") by users (hereinafter "User") and their relationship with our brand (hereinafter "We", "Our"). Please read each section carefully as it affects your rights and obligations under applicable law.
You should print a copy of these Terms for future reference.
1. Agreement
By using the Website, you agree to be bound by these Terms and authorize us to transmit data (including updated information) to obtain third-party information, including, but not limited to, your debit and credit card numbers or credit reports, in order to authenticate your identity, validate your credit card, obtain initial credit authorization, and authorize individual transactions.
2. Amendments
We reserve the right to:
– update these Terms regularly. It is your responsibility to check for any such modifications. These modifications will apply to your use of the Website after notification of such modifications is issued via a notice on the Website. If you do not wish to accept the new Terms, you should not continue to use the Website. Continued use of the Website after the effective date of the modifications indicates your agreement to be bound by the new Terms;
– modify or withdraw, temporarily or permanently, this Website and the material (or parts) contained therein without prior notice, and you agree that we cannot be held liable for any modification or withdrawal of the Website or any content;
– deactivate any user identification code or password we provide to you, whether chosen by you or assigned by Us, at any time if, in our opinion, you have failed to comply with any provision of these Terms.
3. Registration
By using this Website, you warrant that:
– you are legally capable of entering into binding contracts;
– the personal information you provide upon registration is true, accurate, up-to-date, and complete in all respects;
– and you are not impersonating any other person or entity.
You agree to notify us immediately of any changes to your personal information via email or telephone.
4. Privacy Policy
All your personal information will be treated as confidential and will be processed and used in accordance with our Privacy Policy. By using the Website, you consent to such processing and warrant that all information provided is accurate.
When you purchase from this Website, we will ask you to enter personal details that can be identified, such as your name, email address, billing address, shipping address, and credit card or other payment method information. We guarantee that this information will be stored by Us in accordance with all applicable legal requirements in Portugal.
5. Protecting Your Security
To ensure that your debit, credit, or prepaid card is not being used without your consent, we will validate the name, address, and other personal information provided during the ordering process against appropriate third-party databases. We take the risk of online fraud seriously. You may be contacted for additional security checks, and therefore, we request your cooperation.
Fraudulent transactions will not be tolerated, and any attempted fraud will be reported to the appropriate authorities.
By accepting these Terms, you consent to these checks being performed. When performing these checks, the personal information you provide may be disclosed to registered credit agencies, which may maintain a history of this information. This is done solely to confirm your identity. We do not perform any credit checks, and your credit rating will not be affected. All information provided by the User will be treated with complete security and in accordance with current law.
6. Compliance
This Website may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes, and regulations regarding the Website and its use.
You agree not to:
– upload or transmit through the Website any computer viruses, Trojan horses, worms, logic bombs, or anything designed to interfere with or disrupt the normal operation of a computer;
– upload or transmit through the Website any defamatory, offensive, or obscene material; and
– attempt to gain unauthorized access to the Website, the server on which it is hosted, or any server, computer, or database connected to the Website. You must not attempt any denial-of-service (“DoS”) attacks on our Website.
Any such violations will be reported to the appropriate authorities, and we will cooperate with those authorities by disclosing your identity to them. In the event of a violation of this provision, your right to access the Website will be immediately terminated.
We will not be liable for any loss or damage caused by a DoS attack, virus, or other technologically harmful material that may affect your computer equipment, programs, data, or other proprietary material due to your use of the Website or your downloading of any material posted thereon or on any web page linked to the Website.
7. Links to Third Parties
For the convenience of our customers, the Website may include links to other web pages or material beyond our control. Please be aware that we are not responsible for such pages or material, nor do we review or endorse them. We will not be liable for the privacy practices or content of these pages, nor for any damage, loss, or offense caused or alleged to have been caused in connection with your reliance on any advertising, content, products, materials, or services available on such pages or external media.
8. Orders
All orders are subject to acceptance and availability. If the ordered goods are not available, you will be notified by email (or other means if an email address is not provided) and you may choose to wait for the product to become available in the warehouse or cancel your order.
Any orders placed by you will be treated as an offer to purchase our goods or services and, as such, we reserve the right to refuse such offers at any time. You acknowledge that the automated confirmation of your order does not validate our acceptance of your offer to purchase products or services advertised on the Website. A contract between Us and you will be concluded when:
(i) payment for the said order is received; or;
(ii) we dispatch the goods or commence the services, at the later of which an email will be sent to you confirming that the contract has been concluded (“Shipping Confirmation”).
The contract will only relate to the goods or services whose dispatch has been confirmed in the Dispatch Confirmation.
We will take all reasonable care to keep your order and payment details secure. Therefore, in the absence of negligence on our part, we will not be held liable for any loss you may suffer if a third party gains unauthorized access to any data you provide when accessing or ordering from the Website.
The products sold on the Website are not for resale or distribution. We reserve the right to cancel orders and suspend accounts that we believe are ordering products in violation of this provision.
Your responsibility for the products is to bear the risk once they are delivered to the delivery address specified at the time of ordering. We accept no liability if you provide an incorrect delivery address or if you fail to collect the products at the specified delivery address.
However, the risk of loss or damage to the products will only pass to you after delivery to the delivery address.
LUSATÊXTIL entrusts the delivery of its orders to third-party shipping and delivery services, shipping the ordered product(s) Monday through Friday, from 9:00 AM to 6:00 PM, excluding holidays, and on the days and times used by logistics companies, to the delivery address provided by the customer.
The average delivery time for orders varies depending on the destination.
Shipping costs are the customer's responsibility, and for each order, an automatic calculation is made based on the order value and destination, according to a previously defined table.
LUSATÊXTIL will inform the customer of the unavailability of the ordered product(s) and will refund the amount paid within 15 (fifteen) days from the date of notification of such unavailability.
Delivery is deemed complete upon signature on the delivery receipt at the agreed-upon address.
9. Right to Exchange or Cancellation
At LUSATÊXTIL, we want you to have the best possible experience when shopping online. Therefore, we guarantee your right to cancel, in accordance with Brazilian legislation on e-commerce and consumer rights.
You have the right to return products purchased on our website within 14 calendar days from the date you received the items, without needing to justify your decision.
To exercise your right to return, you must inform us of your decision in writing by email (encomendas@lusatextil.pt) within the aforementioned 14-day period. After contacting us, you must send the products in perfect condition, without signs of use, and in their original packaging.
The direct costs of the return are the customer's responsibility, except if the products are defective or were shipped incorrectly.
Once we receive the returned products and confirm they are in good condition, we will issue a credit note for the amount to be refunded.
Upon receipt of the signed credit note, we will refund the amount paid, excluding the initial delivery cost, within a maximum of 14 business days. The refund will be made using the same payment method used for the purchase.
If the payment method was Multibanco, MBWay, bank transfer, or cash on delivery, the customer must provide the IBAN (Brazilian Bank Transfer) for the refund to be transferred along with the signed credit note.
For hygiene and safety reasons, we do not accept returns of used or customized items, unless they are defective.
10. Prices and Payment
The prices displayed on the Website include VAT at the current legal rate.
The prices displayed are correct at the time the information was entered into the system. However, we reserve the right to change prices at any time without prior notice (except for changes affecting orders for which an Order Confirmation has already been sent).
In the unlikely event that the price displayed on the confirmation page is incorrect and this error is discovered before we accept your order, in accordance with clause 9, we are not obliged to sell the goods at the displayed price. We always try to ensure that the prices of goods displayed on the Website are accurate, but errors may occasionally occur. If we discover an error in the price of goods ordered by you, you will be informed as soon as possible and will have the option to keep the order at the correct price or cancel it. If you choose to cancel and have already paid for the goods (but they have not yet been dispatched), you will receive a full refund.
The User confirms that the payment method is managed by them, among the options available by LUSATÊXTIL: credit card, PayPal, MBWay, ATM, Apple Pay, Google Pay, bank transfer, and cash on delivery.
We reserve the right to hold payment within 48 hours. If the payment is unsuccessful, you will be notified via the email address provided.
If you do not want us to attempt to process the payment again, please cancel your order before processing.
We authorize the use of promotional codes strictly under the terms and conditions under which they were issued, which, among others, may include terms regarding the User's eligibility to use them and a maximum order value. The User should familiarize themselves with these terms and conditions before placing an order, as we reserve the right to reject or cancel any orders that do not comply with these Terms, even if your credit or debit card has been charged.
If there is any inconsistency between the terms and conditions under which promotional codes were issued and these Terms, the terms and conditions of the promotional codes prevail. You can obtain a copy of the terms and conditions of the discount codes by email or by phone.
11. Intellectual Property
The content of the Website is protected by copyright, trademarks, databases, and other intellectual property rights.
You acknowledge that the material and content provided as part of the Website will remain with us. You may browse and display the content of the Website on a monitor, save the content in electronic format to disk (but not to a server or any storage device connected to a network), or print one copy of the content for your personal, non-commercial use, keeping intact all copyright and proprietary notices.
You may not otherwise reproduce, modify, copy, distribute, or use for commercial purposes any of the material or content on the Website.
12. Limited Liability
Supply of Goods:
(a) If we fail to comply with these Terms due to our fault, we will only be liable to you for losses suffered as a result of our failure to comply (whether in contract, tort (including negligence), breach of statutory duty, or otherwise) and which are a foreseeable consequence of our failure.
(b) Nothing in these Terms excludes or limits our liability for:
– death or personal injury caused by negligence;
– fraud or fraudulent conduct;
– any breach of any obligation implied by applicable law;
– defective products under consumer protection law;
– any deliberate breach of these Terms that would constitute a breach of contract; or
– any other matter for which it would be unlawful for us to exclude or attempt to exclude the User's liability.
Use of the Website:
The Website is available on an "as is" and "as available" basis without any representation or endorsement, and we make no warranties, express or implied, regarding it or its use.
You acknowledge that we cannot guarantee or be responsible for the security or privacy of the Website or any information provided by you. You bear the risk associated with using the internet.
While we try to ensure that the material included on the Website is accurate, reliable, and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for errors or omissions or for the results obtained from the use of this information, or for any technical problems you may experience while using the Website. If we are informed of any inconsistencies on the Website, we will attempt to correct them as quickly as possible. In particular, we disclaim any liability related to:
– incompatibility of the Website with any of your equipment, programs, or telecommunications connections; – technical problems, including errors or inaccuracies on the Website; and
– failure of the Website to meet the User's requirements.
To the fullest extent permitted by applicable law, the User agrees that We will not be liable for any consequential or incidental damages (both of which terms include, without limitation, loss of liquidity, loss of profits, loss of business, loss of anticipated savings, wasted resources, loss of privacy, and loss of data) or any other indirect, special, or punitive damages arising from or related to the use of the Website.
13. Severability
If any part of the Terms is found to be unlawful, void, or for any other reason unenforceable, then that part will be deemed severable from these Terms and will not affect the enforceability and enforceability of any remaining part of these Terms.
14. Waiver
No waiver will be construed by Us as a waiver of any preceding or succeeding breach of the terms provided.
15. Entire Agreement
These Terms form the entire basis of any agreement between Us and you.
16. Law and Jurisdiction
These Terms will be governed by and construed in accordance with the laws of Portugal, and any disputes will be decided exclusively by Portuguese courts.
17. Reviews
By submitting a review, you grant us the right to publish, translate, derive, distribute, and display such content through any media affected by us. You grant us the right to use the name you provide in connection with such content if we so choose.
You agree to waive the right to be identified as the author of such content and to derogatorily object to such content.
Updated September 1, 2025
