Online Store
Your lusatextil.pt account helps us process your orders efficiently and store your information securely. You can update your personal data at any time directly in your account. If you prefer, you can also send an email to online@lusatextil.pt to make changes.
If you haven't yet placed an order with lusatextil.pt, simply click "Sign in" in the menu or on the account icon at the top of the homepage. Fill out the registration form with your details. If you have any questions or difficulties, we're available to help by email at online@lusatextil.pt or by phone at +351 234 136 782.
If you've forgotten your password, no problem.
Click "I forgot my password," enter your username, and you'll receive your password by email within a few minutes. If you have any problems, please contact us at online@lusatextil.pt or +351 234 136 782.
Do you have any questions? Need information? LusaTêxtil Customer Service is at your disposal: Call +351 234 136 782, Monday to Friday, 9:30 a.m. to 7:00 p.m., and we'll provide you with all the information you need. Or, if you prefer, send us an email to online@lusatextil.pt
Made your choice, but don't want to buy right away? No problem!
If the items are still available, you will find them in your cart on your next visit.
Just click on the item you want and the file will appear with all the details as well as the possibility to enlarge all the photos.
Not all items on display are immediately available. Therefore, our delivery time is between 1 and 10 business days. If you would like to know the delivery time in advance, please contact us: online@lusatextil.pt or +351 234 136 782.
Guaranteed quality : We only work with renowned brands that value excellent materials and manufacturing.
Differentiated service : Our team is always ready to serve customers with care, attention and honesty.
Credibility : We have a solid and trustworthy reputation with our customers and suppliers, as we value transparency at every stage of the purchase.
Variety and exclusivity : You'll find an exclusive selection of the best home textiles that you won't easily find in other online stores.
Ease and security : Buying with us is simple, safe and fast, with support throughout the process.
Payments, Shipping and Returns
Portugal (Mainland and Islands) and other EU countries.
We also ship to countries outside the EU with customs and shipping costs at the customer's expense.
If all the items in your order are in stock, the shipping time will be 1 to 2 business days. If you need to order from the factory, it will take 4 to 10 business days (factories have different lead times). For custom sizes, the estimated delivery time will be provided via email.
- Payment by PayPal or Credit Card
- Payment by ATM
- Payment by MBWay
- Bank transfer
- Payment on delivery (cash on delivery = - Extra cost of €3.50
The shipping cost will be automatically calculated and informed when you finalize your order.
Detailed information can be found in the footer > "Shipping".
Yes. When ordering, please indicate the address where you would like to receive your order. This service is FREE. However, shipping costs will remain, unless the order value falls within one of the free shipping promotions.
In this situation, please contact us by email at online@lusatextil.com or telephone at +351 234 136 782, and LUSATÊXTIL will resolve the issue.
You have 14 days after receiving your order to return the items.
Detailed information can be found in the footer of our website > "Returns"
Contact us if you still have any questions!
online@lusatextil.pt
+351 234 136 782 (call to the national landline network)
+351 934 884 660 (call to the national mobile network)
