Legal notice

Dear Customer,

To support you in exercising your right to file a complaint with an official, third-party, and impartial entity, as provided for in Law No. 144/215 of September 8, 2015, we have compiled some information to assist you in this process.

If you are not satisfied with the solution our company provided in a dispute, you can contact one of the Alternative Dispute Resolution Entities, whose contact details we have provided:

1. CNIACC – National Center for Information and Arbitration of Consumer Disputes
Tel.: 213 847 484;
E-mail: cniacc@unl.pt

2. CIMAAL – Center for Information, Mediation, and Arbitration of Consumer Disputes of the Algarve
Tel.: 289 823 135;
Email: cimaal@mail.telepac.pt

3. Consumer Dispute Arbitration Center of the District of Coimbra
Tel.: 239 821 690/289.
Email: geral@centrodearbitragemdecoimbra.com

4. Consumer Dispute Arbitration Center of Lisbon
Tel.: 218 807 000 / 218807030.
Email: juridico@centroarbitragemlisboa.pt;
diretor@centroarbitragemlisboa.pt

5. Consumer Information and Arbitration Center of Porto
Tel.: 225 508 349 / 225 029 791;
Email: cicap@mail.telepac.pt

6. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court
Tel.: 253 422 410;
Email: triave@gmail.com

7. Consumer Information, Mediation, and Arbitration Center (Consumer Arbitration Court)
Tel.: 253 617 604;
Email: geral@ciab.pt

8. Madeira Consumer Dispute Arbitration Center
Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal;
Email: centroarbitragem.sras@gov-madeira.pt

Alternatively, you can consult the Consumer Portal at www.consumidor.pt or the European Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr.