Refund policy

At Lusatêxtil, we want you to have the best possible experience when shopping online. Therefore, we guarantee your right to return your purchase, in accordance with Brazilian legislation on e-commerce and consumer rights.

Right of Withdrawal

You have the right to return products purchased on our website within 14 calendar days from the date you received the items, without needing to justify your decision.

How to return a product?

To exercise your right to return, you must inform us of your decision in writing by email (encomendas@lusatextil.pt) within the aforementioned 14-day period. After contacting us, you must send the products in perfect condition, without signs of use, and in their original packaging.

Return Costs

Direct return costs are the customer's responsibility, except if the products are defective or were shipped incorrectly.

Refund

Once we receive the returned products and confirm they are in good condition, we will issue a credit note for the amount to be refunded.

After receiving the signed credit note, we will refund the amount paid, excluding the initial delivery cost, within a maximum of 14 business days. The refund will be made using the same payment method used for the purchase.

If the payment method was Multibanco, MBWay, bank transfer, or cash on delivery, the customer must provide the IBAN (Brazilian Bank Transfer) for the refund to be transferred along with the signed credit note.

Products We Do Not Accept for Return

For hygiene and safety reasons, we do not accept returns of used or customized items, unless they are defective.

 

If you have any questions about our return policy, please contact us. We're here to help!

 

Return address:

LUSATÊXTIL

Rua José Gustavo Pimenta, 89, 3750-155 Águeda, Aveiro, Portugal.

*We do not accept cash returns.