Privacy policy

LT – Têxteis de Portugal, Unipessoal Lda., hereinafter referred to as LUSATÊXTIL, recognizes the importance of protecting the personal data of its customers and all visitors to the website www.lusatextil.pt. Therefore, it has developed a security standard that meets all the requirements of the General Data Protection Regulation.

Users must carefully read our Privacy Policy, written in a clear and simple manner to facilitate understanding, and freely and voluntarily decide whether to provide their personal data to LUSATÊXTIL. Users warrant that they are of legal age and that the data provided is true, accurate, complete, and current. They are responsible for any damage or loss, direct or indirect, that may arise from failure to comply with this obligation. Users are obliged to notify LUSATÊXTIL, or to enter any changes to the data provided in their personal account. If the data provided belongs to a third party, the user warrants that they have informed that third party of the conditions set forth in this document and that they have obtained their authorization to provide their data to LUSATÊXTIL for the purposes indicated. If you have any questions about how we process and protect your data, please contact us at dados@lusatextil.pt.

SCOPE

This privacy policy applies to all personal data collected through the website https://www.lusatextil.pt, via email at dados@lusatextil.pt, or via message on the LUSATÊXTIL Facebook page https://www.facebook.com/lusatextil.pt/.

RESPONSIBILITIES

Your data will be processed by the company LT- TÊXTEIS DE PORTUGAL, UNIPESSOAL LDA, legal entity number 514 459 026, with registered offices at Rua José Gustavo Pimenta, 89 - Edf. Van Gogh (LUSATÊXTIL) 3750-158 Águeda - Aveiro - Portugal, hereinafter referred to as "LUSATÊXTIL." This company is the controller of personal data pursuant to the General Data Protection Regulation. You can contact LUSATÊXTIL regarding any questions related to this privacy policy by email: dados@lusatextil.pt, by mail: LUSATÊXTIL – Rua José Gustavo Pimenta, 89 - Edf. Van Gogh (LUSATÊXTIL) 3750-158 Águeda - Aveiro - Portugal, or by telephone: +351 234 136 782 (Monday to Friday, 9:00 a.m. to 7:00 p.m.).

PURPOSES OF PROCESSING AND LEGAL BASIS

The personal data processed on the website are:
- Collected during customer/user registration: Name, Postal Address, Telephone Number, Cell Phone Number, CPF (Individual Taxpayer Registry), Date of Birth, Email Address; - Obtained by browsing the website: IP and Device Type;

Why do we need your information? LUSATÊXTIL will process your personal data, manually and/or automatically, for the following purposes:

- Customer Management: The data collected on this website is necessary for the conclusion and execution of the purchase and sale agreement and is intended for processing and reporting on the status of orders and communicating with Customers, processing requests for information, and any complaints. Providing the information requested as part of the Customer's registration is mandatory; without this, the above purposes cannot be pursued.

- Marketing: If the Customer gives express consent when creating or modifying their registration, LUSATÊXTIL may process their data to send them information about its products, news, campaigns, offers, and birthday messages through any communication channel, including email, SMS, or other automated messaging services.

Consent to the processing of personal data for direct marketing purposes may be revoked at any time as follows: Through the customer account settings; By clicking the "unsubscribe" link in any email; By contacting the Customer Service team at dados@lusatextil.pt.

LUSATÊXTIL creates profiles based on information related to your purchases and searches.
This information allows LUSATÊXTIL to send personalized information tailored to your profile, with the aim of improving your shopping experience and in accordance with your consent.

RETENTION PERIOD

We retain your data only for as long as necessary for the purpose for which it was collected. For the purposes described in this Privacy Policy, your personal data will be retained for a maximum period of 10 years from the date your consent was collected or your last purchase was made, and if, within this period, you have not withdrawn your consent.

CONSENT

By consenting to this Privacy Policy, you are giving permission to process your personal data specifically for the purposes identified and selected. If consent is legally required for the processing of personal data, the data subject has the right to withdraw their consent at any time, although this right does not compromise the lawfulness of the processing carried out based on the consent previously given nor the subsequent processing of the same data based on another legal basis, such as compliance with the contract or legal obligation to which LUSATÊXTIL is subject. To revoke your consent, you can contact us by letter, phone, or email at dados@lusatextil.pt.

DISCLOSURE OF DATA

LUSATÊXTIL may disclose users' personal data to third parties, LUSATÊXTIL service providers, notably companies involved in the purchasing process and billing management, transportation, storage, marketing, website hosting, and bank branches. These companies are provided only with the personal data necessary to provide the service in question, and these entities undertake to process said personal data solely and exclusively for the purposes indicated above.

SUBCONTRACTORS

User data may be processed by a reputable service provider contracted by LUSATÊXTIL. The aforementioned service provider will exclusively process the data for the purposes established by LUSATÊXTIL and in compliance with the instructions issued by it, strictly complying with the legal standards on personal data protection, information security and other applicable standards.

INTERNATIONAL DATA TRANSFERS

LUSATÊXTIL will process user data within the European Economic Area (EEA) and therefore does not anticipate any international data transfers.

USER RIGHTS

At any time, while LUSATÊXTIL holds or processes personal data, all users may, at any time and free of charge, exercise the following rights:

- Right of access – the right to request a copy of the information we hold about you;
- Right to rectification – the right to correct data that you consider inaccurate or incomplete;
- Right to be forgotten – in certain circumstances, as a user, you may request that the data we hold about you be erased from all our records;
- Right to restriction of processing – when certain conditions apply, you have the right to restrict processing;
- Right to portability – the right to have your data transferred to another organization;
- Right to object - the right to object to certain types of processing, such as direct marketing;
- Right to object to automated processing, including profiling;
- Right to judicial redress: If LUSATÊXTIL denies your request under the access rights, we will explain the reason. As a user, you have the right to complain as described below.

The above rights may be exercised by emailing dados@lusatextil.pt or by registered letter to the following address:

LUSATÊXTIL
Rua José Gustavo Pimenta, 89 3750-158 Águeda - Aveiro - Portugal

COMPLAINTS

If you wish to complain about how your personal data is being processed by LUSATÊXTIL or how your complaint was handled, you have the right to file a complaint directly with the supervisory authority and with LUSATÊXTIL.

LUSATÊXTIL
Rua José Gustavo Pimenta, 89 - Edf. Van Gogh (LUSATÊXTIL) 3750-158 Águeda - Aveiro - Portugal

Supervisory Authority Contacts:
National Data Protection Commission – CNPD
Rua de São Bento, No. 148 3rd Floor
1200-821 Lisbon
Tel: 351 213928400
Fax: +351 213976832
Email: geral@cnpd.br.

MANDATORY NATURE OF REQUESTED DATA

Data contained in the customer registration and marked with an asterisk (*) will be mandatory for the established purpose. Therefore, if the user does not provide it, LUSATÊXTIL will not be able to fulfill their request.

AUTOMATED DECISIONS

LUSATÊXTIL may create user profiles, which will allow for automated decisions based on personal characteristics, preferences, behavioral history, and location. In these cases, the user has the right to obtain human intervention in the decision, to express their point of view, and to contest the decision made by LUSATÊXTIL.

Cookies are small text files sent to your computer or mobile device when you visit websites. Cookies allow us to improve the performance and browsing experience of our users by storing and retrieving information about their browsing habits in order to customize the experience according to their preferences.

The cookies collected by LUSATÊXTIL do not identify the user; they store only generic information, specifically the method and/or location of access and how the website is used. Cookies only retain information related to your preferences as a user.
These are the types of cookies we use at www.lusatextil.pt:

i. Session cookies: Temporary cookies that remain in the browser's cookie file until the user leaves the website, so they do not leave any record on the user's hard drive. The information collected by these cookies is used to analyze website traffic patterns. Session cookies allow us to improve the content and usability of the website.

ii. Analysis cookies: These cookies, whether processed by us or by third parties, allow us to quantify the number of users and perform statistical measurement and analysis of how users use the service offered. We analyze your browsing on our website in order to improve the provision of products or services we offer you.

If you prefer not to allow cookies, you can disable cookies in your web browser, but you should be aware that this may prevent some web pages from displaying correctly.

All web browsers allow users to accept, reject, or delete cookies by selecting the browser's advanced settings. Cookie settings can be configured in the "options" or "preferences" menu. However, you should be aware that disabling cookies may prevent some web services from functioning properly, and may partially or completely affect your browsing experience on the website, particularly the purchasing process.

PERSONAL DATA PROTECTION MEASURES

LUSATÊXTIL applies various appropriate technical and organizational measures to protect users' personal data, including the use of secure servers, firewalls, and encryption of application and communication data.

CHANGES TO THE PRIVACY POLICY

From time to time, LUSATÊXTIL will update this Privacy Policy. We encourage you to periodically review this document to stay up to date.

May 15, 2025